Returns & Exchanges

(A) Call us or email us if you would like to return or exchange your item: 

Customer Service Hotline: (+65) 6515 9818

Email: enquiry@hibeau.com

Working Hours: Monday to Friday 9am to 6pm;
Saturday 9am to 12pm;
Closed on Sundays and Public Holidays.

(B) Returns & Exchanges should be sent to:

Address: 37 Ubi Crescent Singapore 408586

(C) Terms & Conditions Apply:

Products with the following conditions are non-exchangeable & non-refundable: 

- Products that have been opened and consumed

- Products that are damaged due to poor storage conditions

Reasons

Conditions

Shipping Fees

Sealed

Unsealed

Payment

Manufacturing defects

Exchangeable/ Refundable

Exchangeable/ Refundable

By Seller

Damaged products (E.g. Capsules discoloration upon opening)

Exchangeable/ Refundable

Exchangeable/ Refundable

By Seller

Wrong products delivered

Exchangeable/ Refundable

Non-exchangeable/ Non-refundable

By Seller

Wrong delivery

Exchangeable/ Refundable

Non-exchangeable/ Non-refundable

By Seller

Damaged products due to improper storage conditions

Non-exchangeable/ Non-refundable

Non-exchangeable/ Non-refundable

By Customer

Other reasons

Non-exchangeable/ Non-refundable

Non-exchangeable/ Non-refundable

By Customer